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Cancellation Protect: Know all about the policies & steps to cancel ticket

The movie ticket Cancellation Protect (CP) feature allows a user to cancel a booked movie ticket, two hours prior to the show timing, thus getting a 100% refund of the movie ticket price. Remember, ticket(s) booked with cancellation protect can be cancelled upto 2 hours before the show time. For instance, if you have booked a movie ticket for Sunday - 7 PM, you can cancel the ticket upto 4:59 PM on the very same day.

Users booking ticket(s) with cancellation protect, receive a booking confirmation through either a SMS or an e-mail. Please note that the booking confirmation is not your ticket and you won't be able to enter the cinema with this booking confirmation. Your ticket(s) will be sent to you over a sms/e-mail only after the cancellation period is over. For instance, if your movie is on a Monday - 7 PM, you will receive your ticket details after 5 PM on that day.

Movie ticket refund

The refund will be given only for the movie ticket amount (after adjustment for any cashback paid already). Any additional amount paid for Cancellation Protect, convenience fee or food and beverages will not be refunded. On cancellation of the ticket, the cinema operator reserves the right to allow or disallow redemption of the food item in the order.

Please note that partial cancellation of an order is not allowed. To know more about the terms & conditions of movie ticket cancellation protect feature, please tap on the "T&C" tab while opting for the CP feature.

How to cancel your booked movie ticket?

To cancel your booked movie ticket, here’s what you need to do:

  1. Please login into your Paytm account
  2. Tap on the top left corner
  3. Tap on "My Orders"
  4. Go to "Tickets" and select the order you wish to cancel
  5. Tap on cancel button and then submit to complete your cancellation request