Help & Support


Forgot your Paytm password? Here’s what to do

If you’ve forgotten your Paytm password and you want to reset it, here’s what you should do:

  • Step 1: You can call 0120–4888–488 or 0120-4456-456 from your Paytm registered mobile number
  • Step 2: Choose your language
  • Step 3Press 1

Call will get disconnected and you will receive a reset password link on your registered mobile number as well as email ID attached to this Paytm account.

  • Step 4: Click on the reset password link to enter a new password and confirm your password.

Please be informed that the reset password link expires in 10 minutes, to prevent any misuse of your Paytm account. Hence, try to reset your password as soon as you receive the link. Your password should consist of:

  • Minimum 5 characters
  • At least 1 number
  • At least 1 alphabet

Please check your inbox & spam folder for the reset password link. If the link expires, we suggest you follow the above mentioned steps again to receive a new password reset link.


  • No one from Paytm will ever call you and ask you to change your password
  • Never share your card number, CVV, PIN, OTP or Password with anyone, even if caller claims to be a Paytm employee
  • Using these details anyone can take away all your money from your Paytm account