Help & Support

SupportPaytm Mall

Cancellation Policy

Can I cancel my order?

If you’ve changed your mind and want to cancel your order, you may do so before the product is delivered to you. However, cancellation is subject to the policy and you may cancel your order only if the cancellation policy of your product allows you to cancel it. You must read the cancellation policy before placing an order.

How to cancel an order?

You may cancel the order by following the below mentioned steps:

  1. Go to the “My Orders” section on the app
  2. Select your order
  3. Click on “Cancel” button


Refund against cancellation

We will initiate instant refund once we receive your cancellation request. However, it may take some time to reflect in your source account.