Help & Support

SupportRecharges & Bill Payments

Money deducted but recharge not done instantly? No need to worry

Recharge on Paytm is pretty easy & in most cases, benefits are updated in your recharged number almost instantaneously. However, in certain scenarios, your recharge may take longer than usual. This usually happens when we are not able to get a confirmation of payment from your bank OR not able to get the status of your recharge from the telecom operator.

What is Paytm doing to expedite your pending recharges?

1.Payment Pending

For orders (processed from Bank via Cards, Net banking or UPI) where the payment confirmation from the bank is not received promptly, your order will reach the ‘Payment is Pending’ stage where we await the final payment confirmation from your bank. To further the process, we keep following up with the respective bank for the next 72 hours.

Note: More that 99.9% of these transactions are cleared within 24 hours itself

Once payment confirmation is received, we forward the details of your recharge to your operator. In case, we don’t receive a payment confirmation even after 3 days, then we mark your recharge as failed and ask the bank to refund the amount (if deducted).
Remember, that the time taken by your bank to hand over this money in your account /card is beyond our control. You may contact your bank’s customer care to find out the timelines as per their internal process.

2.Awaiting confirmation from telecom operator

Once an order is forwarded to the operator, Paytm awaits the final status from the operator to confirm the status of your order. In rare scenarios, your operator may not confirm the final status of the order to us immediately. In such cases, we continue to follow up with your operator for 24 hours. For cases where final confirmation of the order is not received even after 24 hours, we escalate the case to the operator in order to receive the final status.

Be rest assured that in each of the cases, your money is safe and will be rolled back to you if your recharge fails.