Help & Support


Need ticket details? Here’s what you should do

The journey/trip/ticket details can be found on the booking summary page on the Paytm app. Follow the steps below to get the details of your ticket:

  1. Go to "My Orders"
  2. Locate the appropriate booking
  3. Open the booking and check the details
  4. Here, you can also download the ticket using the "Download Ticket" option

The ticket you receive on your mail id can be searched using keywords "Paytm- Your Train Ticket" in the mailbox of the email ID account provided at the time of booking.

On the other hand, the ticket you receive via SMS could be searched on the SMS app on your phone by typing the Booking ID that can be found on the booking summary page.