Help & Support


Not received refund for a failed transaction? Get details

Once a merchant initiates a refund, the money is credited back to your Paytm wallet instantly. However, in certain cases, if your existing wallet balance combined with the refund amount exceeds the allowed balance limit governed by your KYC type, your refund will not be processed successfully. 

In this case, please reach out to us to complete the refund process. Rest assured your money is safe with us!

To know the limitations of a minimum KYC account and the benefits of a full KYC account, please refer the table given below.