Help & Support


Ticket refund not received? Here’s what you should know

We process your refund instantly but it may take upto 14 days to reflect in your account. Be rest assured, your money will be safely credited.

According to the recent RBI guidelines, we are authorised to make refunds only to the original payment mode (bank). Refunds – from our end - are initiated instantly, however, your bank might take upto 14 working days to credit the amount to your account. Paytm has no control over this situation but we assure you that your money is safe in the banking system. Infact, you may contact your bank for the same quoting the Refund Request Number.

How to find your Refund Request Number?

The Refund Request Number can be found out by clicking on the ‘Contact Us’ link given on the order summary page. Order Summary can be accessed by tapping on the order on the 'My Orders' page.

Approximate refund timelines for various payment modes

Given below is the approximate timeline taken for refunds to get credited to your account basis the payment mode used: