Help & Support


Want to cancel your flight ticket? Follow these steps

Customers wanting to cancel their flight ticket should follow the steps below:

  1. Go to ‘My Orders’ via app/web
  2. Select the order which needs to be cancelled & click on the ‘Cancel Button’
  3. On hitting the button, users will see the list of passengers to be cancelled along with the refundable amount
  4. User can select the ‘Instant Refund’ option if the payment was done via Wallet, Debit Card, Net-Banking, PPBL (Paytm Payments Bank Limited). Instant Refund is not applicable for Credit Card payments
  5. Proceed to Cancel the ticket
  6. Ticket will be cancelled instantly & refund will be initiated to selected bank account
  7. After successful cancellation, customer will also receive an SMS/Push & Email on order confirmation

Till when can the customer cancel a ticket?

Airlines allow cancellation till specific time before departure & it varies from airline to airline. Customer can check this information on their ticket as well. Post this time, cancellation will not be allowed and it will be considered as a No-show case as per Airline guidelines.

What If Customer has not travelled & want to cancel ticket?

In such cases, customers should contact Paytm’s Customer Care.