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SupportPaytm KYC

Want to complete minimum KYC? Here’s how you can do it

In case your minimum KYC is not yet complete, you will see an exclamation (!) mark against your Name in the flyout menu that opens from the left. Here’s what yopu need to do next:

  • Tap on your name to go to the profile page where you will see a banner showing you that your wallet is not active
  • Tap on the banner to go to the screen where you can provide your Name and Unique identification number of any of Passport, Voter ID, Driving License or NREGA Job Card
  • On submitting these details, you will become a minimum KYC customer and your Wallet will be activated


Click here to complete your minimum KYC now!

What happens if you don’t complete your minimum KYC?

Minimum KYC is required for using Wallet. Without Minimum KYC it is still possible for you to use Paytm for UPI money transfer and make purchases using credit/debit cards and net-banking. 

What happens if your minimum KYC expires?

As per RBI guidelines, your minimum KYC will expire in 24 months unless you complete the full KYC with verification in person. After expiry, you will not be able to add money to your wallet or transfer the balance amount to your bank account. You can however continue to use your existing wallet balance for making payments at 12 Million+ merchant outlets as well as online payments on apps/websites accepting Paytm. You can also continue to use Paytm for UPI money transfer and make purchases using credit/debit cards and net-banking. 

How to check if your minimum KYC is complete and when is it expiring?

If your minimum KYC is complete, you will see a KYC icon on Paytm Home Page on the Blue Strip at the top. On tapping on this icon, you will be able to see details of your minimum KYC expiry date. In case your minimum KYC has expired, it will be mentioned on this screen.