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SupportPaytm Wallet & Gift Voucher

Amount not updated in Gift Voucher passbook

When you successfully purchase a gift voucher for yourself, it is automatically redeemed and added to your account. To view your updated Gift Voucher balance, you can follow the below-mentioned steps.

  1. Go to the ‘Passbook’ section of your Paytm app
  2. Scroll down and tap on ‘Paytm GIft Voucher’
  3. You should be able to see your updated Gift Voucher balance along with the entry of your latest Gift Voucher purchase.


However, if you are to receive a Gift Voucher from someone else, please note that the amount of that Gift Voucher will not be added automatically. You will first need to go and redeem it for it to reflect in your Gift Voucher balance.

To redeem Gift Voucher sent by someone else, you can follow these steps.

  1. Go to the ‘Passbook’ section of your Paytm app
  2. Scroll down and tap on ‘Paytm GIft Voucher’
  3. Tap on ‘Redeem Gift Voucher’


Once you tap on ‘Redeem’, the amount will be added to your Gift Voucher balance.