Help & Support

SupportPaytm Wallet & Gift Voucher

Refund not received in Gift Voucher Balance

Once a merchant initiates a refund, the money is credited back to your account in the form of a new Gift Voucher instantly. 

However, in some rare cases, this may fail due to the reasons mentioned below:

  • If the refund amount exceeds the allowed aggregated Gift Voucher balance limit of Rs 1,00,000
  • You have 20 active Gift Vouchers in your account


Well, worry not in such cases! We'll attempt to refund the amount back to your Gift Voucher balance everyday till we are able to credit it successfully. Rest assured your money is safe with us!