Help & Support

SupportPaytm Wallet & Gift Voucher

Unable to add money via credit/debit card

Paytm accepts a very wide range of cards from various banks as a mode of payment to add money to your Paytm wallet. In case you are unable to do so using your Credit or Debit Card, it may be due to the following reasons:

  • We only support debit and credit cards issued in India
  • You cannot add money to your wallet through a prepaid card
  • You may not have enabled your card for online transactions
  • You may be entering incorrect card details like expiry date and CVV/OTP
  • You may have insufficient balance
  • There may be limits placed on your card by your issuing bank
  • Your bank's systems may be down right now

We recommend checking with your bank first. If you are still unable to add money, please share the details for the error message received and we'll have it checked for you.