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SupportPaytm Wallet & Gift Voucher

Unable to purchase Gift Voucher through debit/credit card? Know the possible reasons

Customers can purchase Gift Vouchers (GVs) by any accepted debit/credit card at any point of time. One of the things that they should be mindful of is that they do not exceed the allowed limits. Besides this, there are other factors too which might cause hindrance to a smooth transaction.

To know why you may not be able to purchase a Gift Voucher using your debit or credit card, please go through the below-mentioned points and see if these may be one of the reasons.

  • We only support debit and credit cards issued in India
  • You cannot purchase a Gift Voucher through a prepaid card
  • You may not have enabled your card for online transactions
  • You may be entering incorrect card details like expiry date and CVV/OTP
  • You may have insufficient balance
  • There may be limits placed on your card by your issuing bank
  • Your bank's systems may be down right now.


We advise you get in touch with your bank first. In case, you are still unable to purchase Gift Voucher/s, please share the details of the error message being displayed on the screen and we'll have it checked out for you.