Gift vouchers can be purchased any time using your UPI account/s linked to Paytm. You can also purchase a gift voucher through other UPI apps that you may have installed on your device. 

To know why you are not being able to purchase a Gift Voucher through UPI payment mode, please go through the below-mentioned points and see if these may be one of the reasons.

• You may be entering an incorrect mPIN
• Your bank may have put daily limits on UPI transactions
• You may have insufficient balance in your account
• NPCI or your bank may be down right now.
• Do note that we do not support purchase gift voucher through collect requests 

If you are still unable to purchase gift voucher, please share details of the error message you have received and we'll have it checked for you.